(2435) Expert Panel: How to Navigate Through Difficult Client Conversations About the State of Today’s Insurance Market

Content Level: Intermediate

Personas: Customer Service Rep,Account Manager - Medium/Large Commercial ; Specialty Lines, Account Manager - Personal Lines/Small Commercial, Owner/Principal, IT/Operations Manager, Office Manager, Sales Representative, Marketing Manager/Specialist

Technology: Not Product Specific

Wednesday, September 11, 2024

2:00 PM – 3:00 PM CST

Applied Systems Moderator(s)

Carlie Johnston (she/her/hers)

Manager, Solution Consulting
Applied Systems

Panelist(s)

Stacy Johansen

President
Downeast Insurance, LLC
CM

Casheika C. Moses (she/her/hers)

Senior Director of Client Experience, CRMG
The Baldwin Group

The ever-changing insurance industry keeps getting more challenging. If you and your team find yourself having difficult conversations with clients regularly, then you don’t want to miss this panel! Come, listen, and take part in the discussion. Panelists will share tips and tricks on how they are positioning the state of the industry to clients and what works when trying to retain a client without remarketing them.