This session will outline the functions available in a modern VoIP system that enable agencies to grow revenue and boost retention in the modern communication landscape. We'll take a look at what the multiple methods of communication available to you are as well as how "meeting customers where they are" will drive growth and improve retention.
This session will also address how these tools affect employee satisfaction and efficiency by laying a strong foundation for hybrid and work from home strategies and quick and easy documentation processes.
You will most certainly find at least one "nugget" to take back to your agency and generate positive results.