(2651) Expert Panel: Connecting the Commercial Lines Client Experience

Content Level: Basic

Personas: Account Manager - Employee Benefits, Account Manager - Medium/Large Commercial; Specialty Lines, Account Manager - Personal Lines/Small Commercial, Customer Service Rep, Marketing Manager/Specialist, IT/Operations Manager, Owner/Principal, Sales Representative

Products: Indio

Wednesday, September 30, 2026

9:30 AM - 10:30 AM East Coast USA Time

Panelist(s)

Amanda M. Edlin

House Business Team Leader
Sterling G Thompson Co
Louisville , Kentucky
Jessica Koselansky (she/her/hers)

Product Specialist
Acrisure LLC
SHELBY TOWNSHIP, Michigan
Jillian Rouleau (she/her/hers)

Manager - Epic Product Applications
Acrisure, LLC
Essex Junction, Vermont
Ashley Volk (she/her/hers)

Commercial Lines Training & Audit Leader
Christensen Group Insurance
Eden Prairie, Minnesota

Applied Moderator(s)

Kayla Marx (she/her/hers)

Sr. Solution Specialist
Applied Systems

Discover how to bring together the extended solutions for commercial lines. This expert panel will highlight how agencies can leverage Applied Pay®, Applied CSR24®, and Indio® workflows to create a cohesive, client-friendly journey that maximizes efficiency and elevates your overall service delivery.

Learning Objectives:

August 6th at 10 AM CT