(2804) Expert Panel: The Human Side of Insurance: Emotional Intelligence and Soft Skills That Matter

Content Level: Basic

Personas: Customer Service Rep, Account Manager - Employee Benefits, Account Manager - Medium/Large Commercial; Specialty Lines, Account Manager - Personal Lines/Small Commercial, Owner/Principal, Accountant, IT/Operations Manager, Office Manager, HR Manager, Sales Representative

Products: Not Product Specific

Thursday, October 1, 2026

9:30 AM - 10:30 AM East Coast USA Time

Panelist(s)

JJ

James Jenkins
Cally Lever (she/her/hers)

Director of Human Resources, Managing Partner
CRS Insurance Brokerage, Inc.
Englewood, Colorado
Jules Mauer (she/her/hers)

Personal Lines Senior Operations Manager
TRICOR Insurance, Wisconsin

Applied Moderator(s)

Adam Hendry

Senior Manager, Services Consulting
Applied Systems

Insurance is more than policies – it's people. This panel will discuss emotional intelligence and soft skills that build trust, strengthen relationships, and truly set you apart.

Learning Objectives:

Thursday, August 6th @ 1:00pm EDT.