(2641) Employee Productivity Scorecard: Data-Driven Impact

Keeping on top of employee productivity and workload distribution is challenging for any agency striving for efficiency and excellence. Discover how one agency leveraged the software already at their fingertips to create a comprehensive employee productivity dashboard. By combining the capabilities of Applied Epic®, Epic Dashboards, Microsoft Admin analytics, and reports from their telephone provider, they now benefit from increased visibility and accountability across their organization. However, generating the dashboard is only part of the journey; data does not necessarily drive change. As operational leaders, we must use that data to identify patterns, uncover critical questions, and ultimately design plans for action that best support the agency and its employees.