Personal & Commercial Servicing - General
Content Level: Basic
Personas: Account Manager - Medium/Large Commercial; Speciality Lines, Account Manager - Personal Lines/Small Commercial, Customer Service Rep, IT/Operations Manager, Office Manager
Technology: Applied CSR24, Applied Epic
Casheika C. Moses (she/her/hers)
Senior Director of Client Experience, CRMG
The Baldwin Group
Erika Roys (she/her/hers)
Commercial Lines Sales Team Lead
Inszone Insurance Services
Betsy Cook
Business Insurance Department Manager
NBT Insurance Agency
Erin Joubert (she/her/hers)
Sr. Manager, Product Management - Epic Policy
Applied Systems
Paul Warga
VP Product Management
Applied Systems