- Thursday, October 26, 2023
7:00 AM – 8:00 AM PST
Breakfast
7:00 AM – 8:00 AM PST
Breakfast
Location: Ironwood & Juniper Ballrooms
7:00 AM – 11:00 AM PST
Help Desk Open
7:00 AM – 11:00 AM PST
Help Desk Open
Location: East Level 1
8:15 AM – 9:15 AM PST
(8674) How to Onboard a New Hire to Be a Successful Account Manager
8:15 AM – 9:15 AM PST
(8674) Expert Panel: How to Onboard a New Hire to Be a Successful Account ManagerLocation: Joshua 10 – Charles L. Crane Agency
– Crane Agency
Professional Development
Susan Wagner, $43 Million in revenue – Charles L. Crane Agency ### 1948956###Presenter###Personal Lines Corporate Trainer###Charles L. Crane Agency###Presenter: – Charles L. Crane Agency
### @@@ Emily McKenna – Crane Agency ### 1698411###Presenter###Corporate Trainer###Crane Agency###Presenter: – Crane Agency
###
8:15 AM – 9:15 AM PST
(8682) How to Use the Bulk Policy Renewal Tool to Renew a Large Number of Policies
8:15 AM – 9:15 AM PST
(8682) How to Use the Bulk Policy Renewal Tool to Renew a Large Number of Policies Location: Orovada 5Applied Epic
Kevin Sindelar – Acrisure LLC ### 1680236###Presenter###Assoc. Dir. Agency Business Application Data###Acrisure LLC###Presenter: – Acrisure LLC
###
8:15 AM – 9:15 AM PST
(8688) Moving from Cash to Accrual Basis Within Applied Epic
8:15 AM – 9:15 AM PST
(8688) Moving from Cash to Accrual Basis Within Applied EpicLocation: Primrose 3Applied Epic
Lisa Fields, Tricor Insurance (she/her/hers) – Tricor Insurance ### 1948970###Presenter###CFO###Tricor Insurance###Presenter: – Tricor Insurance
### she/her/hers
8:15 AM – 9:15 AM PST
(8793) Using Applied CSR24 for Your Specialty Markets and MGA/Broker Business
8:15 AM – 9:15 AM PST
(8793) Using Applied CSR24 for Your Specialty Markets and MGA/Broker BusinessLocation: Starvine 1 – Applied Systems
– Applied Systems
Mobility
Maggie Essex (she/her/hers) – Applied Systems ### 1719376###Applied Systems Presenter###Solution Specialist###Applied Systems###Applied Systems Presenter: – Applied Systems
### she/her/hers @@@ Paula Webb – Applied Systems ### 1680288###Applied Systems Presenter###Product Owner###Applied Systems###Applied Systems Presenter: – Applied Systems
###
8:15 AM – 9:15 AM PST
(8794) Using Applied Epic Reports to Measure Customer Service Reps Productivity
8:15 AM – 9:15 AM PST
(8794) Using Applied Epic Reports to Measure Customer Service Reps ProductivityLocation: Joshua 8 – RiskSOURCE Clark-Theders
– Applied Systems Canada
Applied Epic
Deb Welsh – RiskSOURCE Clark-Theders ### 1680270###Presenter###Director of Client Experience###RiskSOURCE Clark-Theders###Presenter: – RiskSOURCE Clark-Theders
### @@@ Sarah Caruso (she/her/hers) – Applied Systems Canada ### 1719258###Applied Systems Representative###Lead Product Instructor, Activation Services###Applied Systems Canada###Applied Systems Representative: – Applied Systems Canada
### she/her/hers
8:15 AM – 9:15 AM PST
(8802) Benefits Commission Agreements, Transactions and Revenue Tracking in Applied Epic
8:15 AM – 9:15 AM PST
(8802) Benefits Commission Agreements, Transactions and Revenue Tracking in Applied EpicLocation: Mariposa 5 – Applied Systems, Inc.
– Applied Systems
Employee Benefits
Susan A. Weiner (she/her/hers) – Applied Systems, Inc. ### 1719356###Applied Systems Presenter###Sr. Customer Advocate Manager###Applied Systems, Inc.###Applied Systems Presenter: – Applied Systems, Inc.
### she/her/hers @@@ Robert D. Maedgen, III (he/him/his) – Applied Systems ### 1724415###Applied Systems Presenter###Sr. Implementation Specialist - Applied Pay###Applied Systems###Applied Systems Presenter: – Applied Systems
### he/him/his
8:15 AM – 9:15 AM PST
(8807) Creating Benefits Guides Using New Applied Epic Benefits Forms
8:15 AM – 9:15 AM PST
(8807) Creating Benefits Guides Using New Applied Epic Benefits FormsLocation: Mariposa 8 – Applied Systems
– Applied Systems
Employee Benefits
Burt Tower (he/him/his) – Applied Systems ### 1719353###Applied Systems Presenter###Lead Insurance Operations Consultant###Applied Systems###Applied Systems Presenter: – Applied Systems
### he/him/his @@@ Randy Yue – Applied Systems ### 2045757###Applied Systems Presenter###Operations Consultant, Employee Benefits###Applied Systems###Applied Systems Presenter: – Applied Systems
###
8:15 AM – 9:15 AM PST
(8819) Maximize Efficiency Using Commercial Lines Download
8:15 AM – 9:15 AM PST
(8819) Maximize Efficiency Using Commercial Lines DownloadLocation: Starvine 5 – LaPorte Consulting LLC
– Arthur J Gallagher Risk Mgmt
– Ivans
Insurer Connectivity
Lori Heemstra – LaPorte Consulting LLC ### 2037309###Presenter###Partner###LaPorte Consulting LLC###Presenter: – LaPorte Consulting LLC
### @@@ Jacki Fraggis – Arthur J Gallagher Risk Mgmt ### 1719439###Presenter###Director, Agency Mgmt Systems & Carrier Services - GGB Americas###Arthur J Gallagher Risk Mgmt ###Presenter: – Arthur J Gallagher Risk Mgmt
### @@@ Robyn Orndorf – Ivans ### 1719327###Applied Systems Presenter###Product Owner###Ivans###Applied Systems Presenter: – Ivans
###
8:15 AM – 9:15 AM PST
(8831) What to Expect for Data Migration When Transitioning to EZLynx
8:15 AM – 9:15 AM PST
(8831) What to Expect for Data Migration When Transitioning to EZLynxLocation: Orovada 6 – Applied Systems
– Applied Systems
– Applied Systems
Applied TAM
Nick Morales (he/him/his) – Applied Systems ### 2045786###Applied Systems Presenter###VP, Data Services###Applied Systems###Applied Systems Presenter: – Applied Systems
### he/him/his @@@ Nicole Kamzic (she/her/hers) – Applied Systems ### 2045787###Applied Systems Presenter###Director, Data Services###Applied Systems###Applied Systems Presenter: – Applied Systems
### she/her/hers @@@ Cassie Lorenzen (she/her/hers) – Applied Systems ### 2077220###Applied Systems Representative###Manager###Applied Systems###Applied Systems Representative: – Applied Systems
### she/her/hers
8:15 AM – 9:15 AM PST
(8835) Using Applied Epic Premium Fields for Your Book of Business Report
8:15 AM – 9:15 AM PST
(8835) Using Applied Epic Premium Fields for Your Book of Business ReportLocation: Joshua 5 – Acera Insurance Services
– Applied Systems, Inc.
Applied Epic
Jenny Coxon – Acera Insurance Services ### 1680262###Presenter###Director, Business Process, Reporting Operations###Acera Insurance Services###Presenter: – Acera Insurance Services
### @@@ Ro Olguin – Applied Systems, Inc. ### 1719325###Applied Systems Presenter###Senior Manager, Activation Services###Applied Systems, Inc.###Applied Systems Presenter: – Applied Systems, Inc.
###
8:15 AM – 9:15 AM PST
(8843) Roundtable: Ask the Applied Epic Interface Team
8:15 AM – 9:15 AM PST
(8843) Roundtable: Ask the Applied Epic Interface TeamLocation: Orovada 3Insurer Connectivity
Scott Ingram – Applied Systems ### 1719293###Applied Systems Presenter###Product Manager - Interface###Applied Systems###Applied Systems Presenter: – Applied Systems
###
8:15 AM – 9:15 AM PST
(8852) Expert Panel: Agencies' Experiences with Identity Management
8:15 AM – 9:15 AM PST
(8852) Expert Panel: Agencies' Experiences with Identity ManagementLocation: Orovada 4 – Applied Systems
– Highstreet Insurance Partners
– NFP
– OneGroup
– Applied Systems, Inc.
Applied Epic
Frank Smith – Applied Systems ### 1773583###Applied Systems Moderator###Sr. Platform Product Manager###Applied Systems###Applied Systems Moderator: – Applied Systems
### @@@ Shaun T. Lopez – Highstreet Insurance Partners ### 1719308###Panelist###Senior Associate, Epic Systems Integration
Senior Associate, Epic Systems Integration
Senior Associate, Epic Systems Intergration###Highstreet Insurance Partners###Panelist: – Highstreet Insurance Partners
### @@@ Ashley Westmoreland – NFP ### 1719357###Panelist###Workflow & Process Program Director ###NFP###Panelist: – NFP
### @@@ Brad Harris – OneGroup ### 2038598###Panelist###SVP Technology###OneGroup###Panelist: – OneGroup
### @@@ Greg Miller (he/him/his) – Applied Systems, Inc. ### 2045796###Applied Systems Representative###Senior Product Owner###Applied Systems, Inc.###Applied Systems Representative: – Applied Systems, Inc.
### he/him/his @@@ Linda Findlay ### 2123575###Panelist#########Panelist:
###
8:15 AM – 9:15 AM PST
(8873) Hands-On Lab: Using Budget Tools in Applied Epic for Financials – Part 2 *Limited Seating Available
8:15 AM – 9:15 AM PST
(8873) Hands-On Lab: Using Budget Tools in Applied Epic for Financials – Part 2 *Limited Seating AvailableLocation: Orovada 1 – Applied Systems
– Highstreet Insurance Partners, LLC
– Applied Systems
– Applied Systems, Inc.
Applied Epic
Kelly Abrams – Applied Systems ### 2045775###Applied Systems Presenter###Senior Implementation Specialist - Accounting ###Applied Systems ###Applied Systems Presenter: – Applied Systems
### @@@ Dana D. Krebs – Highstreet Insurance Partners, LLC ### 2038570###Presenter###Senior Associate, Business Intelligence###Highstreet Insurance Partners, LLC###Presenter: – Highstreet Insurance Partners, LLC
### @@@ Larry Klutzke CPA CIC – Applied Systems ### 1719301###Applied Systems Representative###Lead Insurance Operations Consultant###Applied Systems###Applied Systems Representative: – Applied Systems
### @@@ Jim Zell – Applied Systems, Inc. ### 1719364###Applied Systems Representative###Sr. Solution Specialist###Applied Systems, Inc.###Applied Systems Representative: – Applied Systems, Inc.
### 8:15 AM – 9:15 AM PST
(8890) Tactics on Using Data to Optimize Your Digital Marketing Strategy
8:15 AM – 9:15 AM PST
(8890) Tactics on Using Data to Optimize Your Digital Marketing StrategyLocation: Starvine 11 – Core Assurance Partners
– Sales and Marketing Automation Solutions
– Applied Systems
Sales and Marketing
Elizabeth Hawse – Core Assurance Partners ### 2037919###Presenter###Director of Marketing & Communications###Core Assurance Partners###Presenter: – Core Assurance Partners
### @@@ JF LeBlanc (he/him/his) – Sales and Marketing Automation Solutions ### 1719304###Applied Systems Representative###Director, Product Management###Sales and Marketing Automation Solutions###Applied Systems Representative: – Sales and Marketing Automation Solutions
### he/him/his @@@ Gabriel Tremblay (he/him/his) – Applied Systems ### 2045777###Applied Systems Presenter###Product Manager###Applied Systems###Applied Systems Presenter: – Applied Systems
### he/him/his
8:15 AM – 9:15 AM PST
(8906) Commercial Quoting Capabilities of EZLynx Submission Center
8:15 AM – 9:15 AM PST
(8906) Commercial Quoting Capabilities of EZLynx Submission CenterLocation: Starvine 3 – StreetSmart Insurance
– Applied Systems
– Applied Systems, Inc.
– EZLynx
EZLynx
Carlo Ferrara – StreetSmart Insurance ### 1719278###Presenter###Chief Operations Officer###StreetSmart Insurance###Presenter: – StreetSmart Insurance
### @@@ Andrea Vollans – Applied Systems ### 1719344###Applied Systems Presenter###Solution Consultant###Applied Systems###Applied Systems Presenter: – Applied Systems
### @@@ Michael Rabinowitz – Applied Systems, Inc. ### 1719400###Applied Systems Representative###Product Manager - EZLynx###Applied Systems, Inc.###Applied Systems Representative: – Applied Systems, Inc.
### @@@ Shrey Trivedi (he/him/his) – EZLynx ### 1719413###Applied Systems Representative###Business Analyst I###EZLynx###Applied Systems Representative: – EZLynx
### he/him/his
8:15 AM – 9:15 AM PST
(8913) Turning Your Insurance Job Into a Career
8:15 AM – 9:15 AM PST
(8913) Turning Your Insurance Job Into a CareerLocation: Starvine 6 – Alliant Insurance Services, Inc.
– Core Assurance Partners, Inc.
– Alliant Insurance Services
Professional Development
Nancy M. Chavez (she/her/hers) – Alliant Insurance Services, Inc. ### 1719262###Presenter###Senior Training Advisor###Alliant Insurance Services, Inc.###Presenter: – Alliant Insurance Services, Inc.
### she/her/hers @@@ Diandra Carpenter – Core Assurance Partners, Inc. ### 2037923###Presenter###Director of Business Development & Marketing###Core Assurance Partners, Inc. ###Presenter: – Core Assurance Partners, Inc.
### @@@ Dean Molle – Alliant Insurance Services ### 1719394###Presenter###Training Specialist ###Alliant Insurance Services###Presenter: – Alliant Insurance Services
###
8:15 AM – 9:15 AM PST
(8914) EZLynx Client Center: The One-Stop Shop for Insured Payments
8:15 AM – 9:15 AM PST
(8914) EZLynx Client Center: The One-Stop Shop for Insured PaymentsLocation: Mariposa 3 – Applied Systems
– EZLynx
EZLynx
Vijay Rengarajan – Applied Systems ### 1719337###Applied Systems Presenter###Director of Product Management###Applied Systems###Applied Systems Presenter: – Applied Systems
### @@@ Cortney Potts – EZLynx ### 1719333###Applied Systems Representative###Business Analyst###EZLynx###Applied Systems Representative: – EZLynx
###
8:15 AM – 9:15 AM PST
(8949) Customizing Layouts for Applied Epic Reports (Advanced)
8:15 AM – 9:15 AM PST
(8949) Customizing Layouts for Applied Epic Reports (Advanced)Location: Primrose 6Applied Epic
Kim McDonald – Applied Systems ### 1719314###Applied Systems Presenter###Senior Product Instructor, Activation Services###Applied Systems###Applied Systems Presenter: – Applied Systems
### 8:15 AM – 9:15 AM PST
(8969) Using Download to Enhance the Personal Lines Renewal Process
8:15 AM – 9:15 AM PST
(8969) Using Download to Enhance the Personal Lines Renewal ProcessLocation: Joshua 9Applied Epic
Nancy Nicklow (she/her/hers) – Huff Insurance ### 2037312###Presenter###President###Huff Insurance###Presenter: – Huff Insurance
### she/her/hers
8:15 AM – 9:15 AM PST
(8971) Using Leads Inbox in Canada to Onboard New Business
8:15 AM – 9:15 AM PST
(8971) Using Leads Inbox in Canada to Onboard New BusinessLocation: Joshua 3 – Applied Systems
– Applied Systems
Applied Epic
Kelly Bruce – Applied Systems ### 1719254###Applied Systems Presenter###Manager###Applied Systems###Applied Systems Presenter: – Applied Systems
### @@@ Courtney Brablec (she/her/hers) – Applied Systems ### 2045770###Applied Systems Presenter###Senior Product Instructor###Applied Systems###Applied Systems Presenter: – Applied Systems
### she/her/hers
8:15 AM – 9:15 AM PST
(8973) Applied Epic Marketing Module – Part 2 (Advanced)
8:15 AM – 9:15 AM PST
(8973) Applied Epic Marketing Module – Part 2 (Advanced)Location: Joshua 1 – Trimble-Batjer Insurance Associates, LLP
– PCF/Universal Business Insurance Services
Applied Epic
Donna Whittenburg – Trimble-Batjer Insurance Associates, LLP ### 1719359###Presenter###Marketing & Business Technology Specialist###Trimble-Batjer Insurance Associates, LLP###Presenter: – Trimble-Batjer Insurance Associates, LLP
### @@@ Lana J. Mawhinney – PCF/Universal Business Insurance Services ### 1719393###Presenter###Director of Operations###PCF/Universal Business Insurance Services###Presenter: – PCF/Universal Business Insurance Services
### 8:15 AM – 9:15 AM PST
(9006) Hands-on Lab: EZLynx: Elevate Your Email Campaigns with AI-Powered Content Assist *Limited Seating Available
8:15 AM – 9:15 AM PST
(9006) Hands-on Lab: EZLynx: Elevate Your Email Campaigns with AI-Powered Content Assist *Limited Seating AvailableLocation: Orovada 8EZLynx
Wajahat Khan (he/him/his) – EZLynx ### 1719300###Applied Systems Presenter###Senior Business Analyst II###EZLynx###Applied Systems Presenter: – EZLynx
### he/him/his @@@ Anoop Bargur – EZLynx ### 1722738###Applied Systems Representative###Product Manager###EZLynx###Applied Systems Representative: – EZLynx
### 8:15 AM – 9:15 AM PST
(9011) Supporting Your Neurodiverse Colleagues
8:15 AM – 9:15 AM PST
(9011) Supporting Your Neurodiverse Colleagues Location: Starvine 12Business Management
Jean-Francois Grondin (he/him/his) – Applied Systems ### 1729184###Presenter###IT Platinum Senior Technician###Applied Systems###Presenter: – Applied Systems
### he/him/his
9:45 AM – 10:45 AM PST
(8643) Client Contracts in Applied Epic
9:45 AM – 10:45 AM PST
(8643) Client Contracts in Applied EpicLocation: Joshua 8 – Alliant Insurance Services, Inc.
Applied Epic
Brenda Nevil (she/her/hers) – Alliant Insurance Services, Inc. ### 1680238###Presenter###Program Manager - IT###Alliant Insurance Services, Inc.###Presenter: – Alliant Insurance Services, Inc.
### she/her/hers
9:45 AM – 10:45 AM PST
(8645) Marketing Your Agency: Putting It All Together
9:45 AM – 10:45 AM PST
(8645) Marketing Your Agency: Putting It All TogetherLocation: Orovada 6 – FUSA Insurance Agency
– Applied Systems
Sales and Marketing
Jason L. Lehman, FUSA Insurance Agency – FUSA Insurance Agency ### 1948961###Presenter###Marketing Manager###FUSA Insurance Agency###Presenter: – FUSA Insurance Agency
### @@@ Gabriel Tremblay (he/him/his) – Applied Systems ### 2045777###Applied Systems Representative###Product Manager###Applied Systems###Applied Systems Representative: – Applied Systems
### he/him/his
9:45 AM – 10:45 AM PST
(8647) Improving Your Agency’s Efficiency and Retention Using Activities
9:45 AM – 10:45 AM PST
(8647) Improving Your Agency’s Efficiency and Retention Using ActivitiesLocation: Mariposa 8 – Darr Schackow Insurance
– Harry Levine Insurance
Applied Epic
Kathryn Lerch – Darr Schackow Insurance ### 1948955###Presenter###VP of Agency Operations###Darr Schackow Insurance###Presenter: – Darr Schackow Insurance
### @@@ Julie Levine – Harry Levine Insurance ### 1680277###Presenter###Vice President###Harry Levine Insurance###Presenter: – Harry Levine Insurance
###
9:45 AM – 10:45 AM PST
(8652) How Leaders Can Combat Virtual Meeting Fatigue and Create Engagement
9:45 AM – 10:45 AM PST
(8652) How Leaders Can Combat Virtual Meeting Fatigue and Create EngagementLocation: Starvine 6 – Alliant Insurance Services, Inc.
– Alliant Insurance Services Inc
Professional Development
Joseph M. McFadden – Alliant Insurance Services, Inc. ### 1680279###Presenter###Instructional Design Lead###Alliant Insurance Services, Inc.###Presenter: – Alliant Insurance Services, Inc.
### @@@ Jayme Moreno – Alliant Insurance Services Inc ### 1680240###Presenter###Training Specialist Lead###Alliant Insurance Services Inc###Presenter: – Alliant Insurance Services Inc
###
9:45 AM – 10:45 AM PST
(8669) Optimizing Applied Epic for Success – Configuration
9:45 AM – 10:45 AM PST
(8669) Optimizing Applied Epic for Success – ConfigurationLocation: Joshua 5 – Dana Beals Consulting, LLC
– Applied Systems, Inc.
Applied Epic
Dana Beals – Dana Beals Consulting, LLC ### 1680248###Presenter###Consultant###Dana Beals Consulting, LLC###Presenter: – Dana Beals Consulting, LLC
### @@@ Jennifer Tindall (she/her/hers) – Applied Systems, Inc. ### 1719412###Applied Systems Representative###Lead Solution Specialist###Applied Systems, Inc. ###Applied Systems Representative: – Applied Systems, Inc.
### she/her/hers
9:45 AM – 10:45 AM PST
(8689) Expert Panel: Using Reports to Automate Communications and Processes
9:45 AM – 10:45 AM PST
(8689) Expert Panel: Using Reports to Automate Communications and ProcessesLocation: Primrose 3 – Weaver & Associates
– Weaver & Associates
– INSURICA
– Bitonti Insurance Group
– Applied Systems, Inc.
Applied Epic
Summer Rehkop, 20 Employees (she/her/hers) – Weaver & Associates ### 1948958###Panelist###Commercial Lines Senior Account Manager###Weaver & Associates###Panelist: – Weaver & Associates
### she/her/hers @@@ Roxanne Chakbazof, Weaver & Associates (she/her/hers) – Weaver & Associates ### 1948971###Panelist###Sales Department Manager/Operations###Weaver & Associates###Panelist: – Weaver & Associates
### she/her/hers @@@ Janet Yem (she/her/hers) – INSURICA ### 1719418###Panelist###Director, Operation Data Services###INSURICA###Panelist: – INSURICA
### she/her/hers @@@ Hannah Jacobs – Bitonti Insurance Group ### 1719294###Panelist###Accounting Manager###Bitonti Insurance Group###Panelist: – Bitonti Insurance Group
### @@@ Susan A. Weiner (she/her/hers) – Applied Systems, Inc. ### 1719356###Applied Systems Moderator###Sr. Customer Advocate Manager###Applied Systems, Inc.###Applied Systems Moderator: – Applied Systems, Inc.
### she/her/hers
9:45 AM – 10:45 AM PST
(8790) Understanding the Value of New Dashboards in Applied Epic (Repeat)
9:45 AM – 10:45 AM PST
(8790) Understanding the Value of New Dashboards in Applied Epic (Repeat)Location: Primrose 6 – Applied Systems
– RiskSOURCE Clark-Theders
– RiskSOURCE Clark Theders
– Applied Systems
Applied Epic
Jack Bergersen (he/him/his) – Applied Systems ### 2045782###Applied Systems Presenter###Sr. Director, Analytics & Visualization###Applied Systems###Applied Systems Presenter: – Applied Systems
### he/him/his @@@ Deb Welsh – RiskSOURCE Clark-Theders ### 1680270###Presenter###Director of Client Experience###RiskSOURCE Clark-Theders###Presenter: – RiskSOURCE Clark-Theders
### @@@ DeeDee Carter – RiskSOURCE Clark Theders ### 2143147###Presenter###Client Experience Manager - Team Lead###RiskSOURCE Clark Theders###Presenter: – RiskSOURCE Clark Theders
### @@@ Mandy Selk ### 2143148###Presenter#########Presenter:
### @@@ Sandy Oliver (she/her/hers) – Applied Systems ### 1719326###Applied Systems Representative###Director of Product, Data Products Group###Applied Systems###Applied Systems Representative: – Applied Systems
### she/her/hers9:45 AM – 10:45 AM PST
(8795) Using Applied Epic Reports to Audit Daily Transactions
9:45 AM – 10:45 AM PST
(8795) Using Applied Epic Reports to Audit Daily TransactionsLocation: Mariposa 5 – OTIP Group of Companies
– OTIP
– Applied Systems Inc
Applied Epic
Melissa Lukas (she/her/hers) – OTIP Group of Companies ### 1719309###Presenter###Business Implementation & Enablement Manager###OTIP Group of Companies###Presenter: – OTIP Group of Companies
### she/her/hers @@@ Christie Smith (she/her/hers) – OTIP ### 1719406###Presenter###Implementation Specialist###OTIP###Presenter: – OTIP
### she/her/hers @@@ Delia Grenier – Applied Systems Inc ### 2045779###Applied Systems Representative###Lead Product Instructor###Applied Systems Inc###Applied Systems Representative: – Applied Systems Inc
###
9:45 AM – 10:45 AM PST
(8804) Why You Should Be Using Combined Reconciliations
9:45 AM – 10:45 AM PST
(8804) Why You Should Be Using Combined Reconciliations Location: Joshua 1 – Highstreet Insurance Partners, LLC
– Applied Systems
– Applied Systems, Inc.
Applied Epic
Dana D. Krebs – Highstreet Insurance Partners, LLC ### 2038570###Presenter###Senior Associate, Business Intelligence###Highstreet Insurance Partners, LLC###Presenter: – Highstreet Insurance Partners, LLC
### @@@ Larry Klutzke CPA CIC – Applied Systems ### 1719301###Applied Systems Presenter###Lead Insurance Operations Consultant###Applied Systems###Applied Systems Presenter: – Applied Systems
### @@@ John Hartigan (he/him/his) – Applied Systems, Inc. ### 1719427###Applied Systems Representative###Product Manager, Epic Accounting###Applied Systems, Inc.###Applied Systems Representative: – Applied Systems, Inc.
### he/him/his
9:45 AM – 10:45 AM PST
(8822) Modernizing and Managing Activities for Efficiency
9:45 AM – 10:45 AM PST
(8822) Modernizing and Managing Activities for EfficiencyLocation: Mariposa 4Applied Epic
Courtney Brablec (she/her/hers) – Applied Systems ### 2045770###Applied Systems Presenter###Senior Product Instructor###Applied Systems###Applied Systems Presenter: – Applied Systems
### she/her/hers
9:45 AM – 10:45 AM PST
(8844) Expert Panel: Ask the Applied CSR24 and Applied Mobile Product Experts
9:45 AM – 10:45 AM PST
(8844) Expert Panel: Ask the Applied CSR24 and Applied Mobile Product ExpertsLocation: Starvine 1 – Applied Systems, Inc.
– Applied Systems
– Applied Systems
– Applied Systems
Mobility
Tom Ives – Applied Systems, Inc. ### 1680264###Panelist###Dir. Product Management###Applied Systems, Inc.###Panelist: – Applied Systems, Inc.
### @@@ Nathan Hoar – Applied Systems ### 1680274###Panelist###Product Owner###Applied Systems###Panelist: – Applied Systems
### @@@ Paula Webb – Applied Systems ### 1680288###Panelist###Product Owner###Applied Systems###Panelist: – Applied Systems
### @@@ Matt Duggan – Applied Systems ### 1719275###Applied Systems Moderator###Sr. Implementation Specialist###Applied Systems###Applied Systems Moderator: – Applied Systems
###
9:45 AM – 10:45 AM PST
(8845) Expert Panel: Ask Applied Your Employee Benefits Questions
9:45 AM – 10:45 AM PST
(8845) Expert Panel: Ask Applied Your Employee Benefits QuestionsLocation: Starvine 5 – Applied Systems
– Applied Systems
– Applied Systems
– Applied Systems
Employee Benefits
Dan Morrill – Applied Systems ### 1719318###Panelist###Product Manager, Applied Benefits Designer###Applied Systems###Panelist: – Applied Systems
### @@@ Rose Plewa (she/her/hers) – Applied Systems ### 1719331###Panelist###Solution Specialist###Applied Systems###Panelist: – Applied Systems
### she/her/hers @@@ Burt Tower (he/him/his) – Applied Systems ### 1719353###Panelist###Lead Insurance Operations Consultant###Applied Systems###Panelist: – Applied Systems
### he/him/his @@@ Tom Lind – Applied Systems ### 1719305###Applied Systems Moderator###Product Manager, Employee Benefits###Applied Systems###Applied Systems Moderator: – Applied Systems
###
9:45 AM – 10:45 AM PST
(8875) Hands-On Lab: Get Up and Running with Applied for Small Commercial Submissions *Limited Seating Available
9:45 AM – 10:45 AM PST
(8875) Hands-On Lab: Get Up and Running with Applied for Small Commercial Submissions *Limited Seating AvailableLocation: Orovada 8 – Applied Systems
– Applied Systems, Inc.
– Applied Systems
Commercial Lines
Lauren Emmons – Applied Systems ### 1791597###Applied Systems Presenter###Director of Product###Applied Systems###Applied Systems Presenter: – Applied Systems
### @@@ Ro Olguin – Applied Systems, Inc. ### 1719325###Applied Systems Representative###Senior Manager, Activation Services###Applied Systems, Inc.###Applied Systems Representative: – Applied Systems, Inc.
### @@@ Chad Jochum – Applied Systems ### 2045790###Applied Systems Representative###Product Owner###Applied Systems###Applied Systems Representative: – Applied Systems
###
9:45 AM – 10:45 AM PST
(8880) Keeping Your Communications Effective and Timely with EZLynx Communication Center
9:45 AM – 10:45 AM PST
(8880) Keeping Your Communications Effective and Timely with EZLynx Communication CenterLocation: Joshua 3EZLynx
Wajahat Khan (he/him/his) – EZLynx ### 1719300###Applied Systems Presenter###Senior Business Analyst II###EZLynx###Applied Systems Presenter: – EZLynx
### he/him/his @@@ Anoop Bargur – EZLynx ### 1722738###Applied Systems Representative###Product Manager###EZLynx###Applied Systems Representative: – EZLynx
###
9:45 AM – 10:45 AM PST
(8888) Hands-On Lab: Tips for a Better Experience in Epic Browser *Limited Seating Available
9:45 AM – 10:45 AM PST
(8888) Hands-On Lab: Tips for a Better Experience in Epic Browser *Limited Seating AvailableLocation: Orovada 1 – Applied Systems, Inc.
– Applied Systems
– Applied Systems
Applied Epic
Jesse B. Gomez (he/him/his) – Applied Systems, Inc. ### 1719286###Applied Systems Presenter###Solution Specialist###Applied Systems, Inc.###Applied Systems Presenter: – Applied Systems, Inc.
### he/him/his @@@ Amanda Recchia – Applied Systems ### 1719401###Applied Systems Representative###Product Manager- Epic Workflow and Communication Management###Applied Systems###Applied Systems Representative: – Applied Systems
### @@@ Maggie Essex (she/her/hers) – Applied Systems ### 1719376###Applied Systems Representative###Solution Specialist###Applied Systems###Applied Systems Representative: – Applied Systems
### she/her/hers @@@ Abby Larson ### 2045798###Applied Systems Representative#########Applied Systems Representative:
###
9:45 AM – 10:45 AM PST
(8900) Best Practices for Managing Personal Lines Policies in EZLynx
9:45 AM – 10:45 AM PST
(8900) Best Practices for Managing Personal Lines Policies in EZLynx Location: Mariposa 3EZLynx
Janie Turner, CIC, CISR, ACSR – EZLynx ### 1719354###Applied Systems Presenter###Subject Matter Expert###EZLynx###Applied Systems Presenter: – EZLynx
### @@@ Awad Alnawayseh – EZLynx ### 1722740###Applied Systems Representative###Business Analyst I###EZLynx###Applied Systems Representative: – EZLynx
###
9:45 AM – 10:45 AM PST
(8932) How to Deal with Difficult Customers During Hard Times
9:45 AM – 10:45 AM PST
(8932) How to Deal with Difficult Customers During Hard TimesLocation: Starvine 3 – Alliant Insurance Services
– Alliant Insurance Services, Inc.
Business Management
Dean Molle – Alliant Insurance Services ### 1719394###Presenter###Training Specialist ###Alliant Insurance Services###Presenter: – Alliant Insurance Services
### @@@ Nancy M. Chavez (she/her/hers) – Alliant Insurance Services, Inc. ### 1719262###Presenter###Senior Training Advisor###Alliant Insurance Services, Inc.###Presenter: – Alliant Insurance Services, Inc.
### she/her/hers
9:45 AM – 10:45 AM PST
(8939) Using Applied Marketing Automation to Nurture Prospects and Win More Business
9:45 AM – 10:45 AM PST
(8939) Using Applied Marketing Automation to Nurture Prospects and Win More BusinessLocation: Starvine 12 – Applied Systems
– Applied Systems
Sales and Marketing
Lisa Muvich (she/her/hers) – Applied Systems ### 1719319###Applied Systems Presenter###Sr. Manager, Content Strategy###Applied Systems###Applied Systems Presenter: – Applied Systems
### she/her/hers @@@ Leah Golden (she/her/hers) – Applied Systems ### 2045789###Applied Systems Presenter###Senior Solution Consultant###Applied Systems###Applied Systems Presenter: – Applied Systems
### she/her/hers
9:45 AM – 10:45 AM PST
(8943) Tips and Tricks for Downloading with EZLynx (Repeat)
9:45 AM – 10:45 AM PST
(8943) Tips and Tricks for Downloading with EZLynx (Repeat)Location: Orovada 3Insurer Connectivity
Michael Nelson – EZLynx ### 1719321###Applied Systems Presenter###Customer Success Manager###EZLynx###Applied Systems Presenter: – EZLynx
###
9:45 AM – 10:45 AM PST
(8968) Website Optimization That Drives Small Commercial Insurance Leads
9:45 AM – 10:45 AM PST
(8968) Website Optimization That Drives Small Commercial Insurance LeadsLocation: Orovada 5 – Liberty Mutual Insurance | Safeco Insurance
– Sales and Marketing Automation Solutions
Sales and Marketing
Stacie Cooper – Liberty Mutual Insurance | Safeco Insurance ### 1680260###Presenter###Agency Growth Consultant###Liberty Mutual Insurance | Safeco Insurance###Presenter: – Liberty Mutual Insurance | Safeco Insurance
### @@@ JF LeBlanc (he/him/his) – Sales and Marketing Automation Solutions ### 1719304###Applied Systems Representative###Director, Product Management###Sales and Marketing Automation Solutions###Applied Systems Representative: – Sales and Marketing Automation Solutions
### he/him/his
9:45 AM – 10:45 AM PST
(8970) Get the Junk Out of Your Applied Epic Trunk
9:45 AM – 10:45 AM PST
(8970) Get the Junk Out of Your Applied Epic Trunk Location: Joshua 9 – Kite Technology Group
– Kite Technology Group
Applied Epic
Lauren Roberts, 35-50 – Kite Technology Group ### 1960096###Presenter###Director of Agency Consulting###Kite Technology Group###Presenter: – Kite Technology Group
### @@@ Laura Whaley – Kite Technology Group ### 1960097###Presenter###Agency Consultant###Kite Technology Group###Presenter: – Kite Technology Group
###
9:45 AM – 10:45 AM PST
(8972) Increasing Servicing Staff’s Productivity
9:45 AM – 10:45 AM PST
(8972) Increasing Servicing Staff’s ProductivityLocation: Joshua 10 – German American Insurance
– German American Insurance, Inc
Applied Epic
Olivia Ziegler (she/her/hers) – German American Insurance ### 1719420###Presenter###Operations & Systems Administrator###German American Insurance###Presenter: – German American Insurance
### she/her/hers @@@ Amanda Loya, German American Insurance, Inc (she/her/hers) – German American Insurance, Inc ### 1948963###Presenter###VP of Operations & Commercial Service###German American Insurance, Inc###Presenter: – German American Insurance, Inc
### she/her/hers
9:45 AM – 10:45 AM PST
(8994) Personal Lines for Benefits - Applied Best Practices
9:45 AM – 10:45 AM PST
(8994) Personal Lines for Benefits - Applied Best PracticesLocation: Starvine 11Applied Epic
Ashley King (she/her/hers) – Cadence Insurance ### 2055981###Presenter###AVP, Operations Manager###Cadence Insurance###Presenter: – Cadence Insurance
### she/her/hers